Tag: IT service management
IT Services and DevOps: Friends, Not Foes
Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for customers, ...
Cost Per IT Ticket: Think Beyond Opex in Your Cloud Journey
Globally, organizations have embraced cloud computing and delivery models for their numerous advantages. Gartner predicts the public cloud market is expected to grow 21.4 percent by the end of 2018, from $153.5 ...
Machine Learning: Essential in Cloud Service Management
As businesses today compete more and more on digital experience, you need to ensure that what’s delivered performs optimally and provides an outstanding customer experience. With increasing complexities, growth and change in ...
Bridging the Gap Between ITSM and Software Engineering
Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external customer issues and engineering fixes code-related issues ...
Simulating DevOps to Discover the ‘Culture Thingy’
DevOps ... is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes. It ...
Machine Learning and ITSM: Helping Help Desks
The field of machine learning is a hot topic. We know that this type of artificial intelligence (AI) provides computers with the ability to learn without being explicitly programmed. For people like ...
Accelerating DevOps with Service Management (and Vice Versa)
One of the great misconceptions of service management is what it means. This also is the reason why so many service management initiatives fail. Consider a call center, for example, with many ...
5 Ways to Ensure IT Service Desk Agility
The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising ...
Alerts Keep DevOps Teams Responsive, in Sync
Continuing our five-part series on "Continuous Monitoring: The Role of DevOps and APM," this blog post will talk about how alert notification can help DevOps teams be more productive and agile. Amid ...
Let’s Talk About Ops: An ITSM Crowd Special
The ITSM Crowd is a regular hangout hosted by DevOps training provider ITSM Zone that covers many different IT and management topics. On Aug. 11, host Claire Agutter was joined by IT ...
Top 10 IT Management Tools
Staying up with the latest IT management tools is akin to keeping up on the latest Starbucks drink options. We simplify it here through a look at the most useful tools, from ...