IT Help Desk
BigPanda Extends AIOps Platform to Embrace Generative AI
BigPanda added generative artificial intelligence (AI) capabilities to analyze incidents surfaced by its AI for IT operations (AIOps) platform ...
Blameless Integrates Incident Management Platform With Opsgenie
Blameless this week announced it has integrated its namesake incident management solution with the Opsgenie alerting platform from Atlassian. Aaron Lober, director of product marketing for Blameless, said the Blameless platform is ...
Microsoft Outage Outrage: Was it BGP or DNS?
All of Microsoft’s cloud services go down, everywhere. Redmond’s IaaS, PaaS and SaaS—including GitHub—were dead for several hours, and are still running unreliably—despite Microsoft saying it’s fixed ...
Five Great DevOps Job Opportunities
DevOps.com is now providing a weekly DevOps jobs report through which opportunities for DevOps professionals will be highlighted as part of an effort to better serve our audience. Our goal in these ...
Forget Automation: Why IT Should Take UX Cues From Fine Dining
As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...
Scaling Predictive Analytics With AIOps to Drive Next-Gen SRE
Enterprise systems are only as valuable as they are reliable, in the sense that they don’t suffer excessive breakdowns. Otherwise, companies experience costly downtime and added stress for engineers due to the ...
New Relic Survey Unearths Observability Challenges
A New Relic survey found only 27% of respondents have achieved full-stack observability with only 5% claiming they have a mature observability practice in place. A third (33%) of respondents also said ...
OpenText to Create Software Powerhouse – Acquires Micro Focus for $6B
OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration ...
ServiceNow Launches Incident Management Platform Infused with Observability
ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident ...
Natural Language Query (NLQ) is Key for Self-Service BI
Modern business intelligence (BI) and analytics software solutions offer more ways to explore data and find insights than ever before. However, ensuring everyone in the enterprise can use analytics independently, when they ...
Ensuring Network Connectivity With SD-WAN and AIOps
Recently, Facebook experienced an outage. If companies relied on that app to do business, their IT teams were likely swamped with end-user complaint calls. How would teams traditionally respond? They’d dive deep ...
4 Strategies to Manage Freelancers with In-House Dev Teams
Remote workers are a growing segment of the global workforce. Freelancers account for a big part of that segment, especially when development teams need to bring in specialized skillsets for upcoming projects ...