Nancy Van Elsacker Louisnord is the president TOPdesk USA. She’s also a public speaker, a contributor to dozens of leading industry publications and a service management expert.
Many organizations are making a move to agile-powered environments, but agile development is more than a name. How do you determine if your organization is truly agile? The evaluation starts with the ...
Artificial intelligence (AI) has become a matured concept, the excitement of which is bearing results for a number of sectors and it holds a good deal of promise for a bright future ...
As most who work in service management, on an IT team or as a member of the service desk understand that change management can be a rather rigid, shall we say, still ...
It turns out agile and service management go together quite nicely. But how, and how do you translate the agile philosophy to actual changes in your work? There is much to learn ...