Tag: help desk
Atlassian Acquires Halp to Gain Help Desk Based on Slack
Atlassian this week announced it has acquired Halp, a provider of a help desk platform that employs Slack as its user interface. Steve Goldsmith, head of product integrations at Atlassian, said Halp ...
COVID-19 Response: Espressive Makes AI Help Desk Free for 90 Days
Espressive, a provider of a help desk software that makes extensive use of artificial intelligence (AI), announced this week it will provide free access to its software-as-a-service (SaaS) platform for the next ...
Bridging the Gap Between ITSM and Software Engineering
Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external customer issues, and engineering fixes code-related issues ...
Bridging the Gap Between ITSM and Software Engineering
Considering the individual roles of IT service management (ITSM) and software engineers, it seems obvious they should work closely together. ITSM tracks internal and external customer issues and engineering fixes code-related issues ...
Machine Learning and ITSM: Helping Help Desks
The field of machine learning is a hot topic. We know that this type of artificial intelligence (AI) provides computers with the ability to learn without being explicitly programmed. For people like ...